Important Points when Shopping with Us or Using Our Website
Overseas customers wishing to make purchases with us should be aware that the only available method is to visit our store directly. We are unable to process online orders from overseas or to send goods abroad.
We do not accept remittances from abroad. Please use a Japanese bank to transfer payment.
We are only able to accept payment in cash (Japanese Yen only), by credit card (Visa/Mastercard only) or by UnionPay card.
The prices specified on our website and in our store are for purchases made in cash. Prices for purchases made by credit or UnionPay card may differ.
When asked to do so by a customer wishing to return later to make their purchase, we can set items aside only until closing time that same day.
Although new items which are supplied with an International Warranty form will be covered by a warranty from the manufacturer, used items, new items supplied without a warranty form (this sometimes applies to outlet goods/new items sold at a discount) and items whose period of warranty has expired will not be covered.
Please note that our company's warranty program
is applicable for use in Japan only. Therefore, it is not available for
those making duty-free purchases.
We appreciate your understanding.
We are unable to respond to inquiries made by e-mail.
Important Points When Making Duty-Free Purchases
Duty-free purchases may only be made at our store.
ustomers willing to make a duty-free purchase should be sure to bring their own, valid passport with them at the time of purchase.
Duty-free purchases are available only to those with Temporary Visitor status, not to individuals who have visas to live or work in Japan.